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Troubleshooting Guide
Device Support
Burst (P9070)
Element (P4100)
Breakout (ADR8995VW)
Hotshotâ„¢ (CDM8992)
Jest 2 (TXT8045)
Pocket (P9060)
CDM 8635
Link II (P5000)
Breeze III (P2030)
Pursuit II (P6010)
Crossover (P8000)
Caper (TXT8035)
UML290
Jest (TXT8040)
Slate (C530)
Matrix Pro (C820)
Matrix (C740)
C630
Duo (C810)
C610
C300
C150
C120
C3
Breeze (C520)
Pantech Crux (CDM8999)
Laser (P9050)
Ease (P2020)
Breeze II (P2000)
Pursuit (P9020)
Reveal (C790)
Link (P7040)
Impact (P7000)
Troubleshooting
Power
My device would not power on.
My device gets hot when in use.
Battery seems to drop really quickly. What can I do to conserver power?
How long should it take to charge my battery?
Screen-Display
Touch screen is not responsive or responsive but not as I intended.
Display backlight turns off too soon.
Display backlight is too dark or bright.
Display does not go into landscape mode.
External Keys
Keyboard and/or keypad is not working.
External keys and/or Home button are slow to respond or not responsive at all.
Call-Contacts
My device drops calls.
My device would not make and/or receive calls.
My device loses cell signal in an area with good coverage.
I cannot hear and/or be heard from the other side.
Audio quality seems poor.
Messaging
My device would not send and/or receive text messages.
My device would not send and/or receive email.
My device would not display attachments in MMS and/or emails.
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