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Pantech Element

Built for Real Life
CARRIER:

When it comes to power, mobility and durability at an affordable price, the Pantech Element is in a class by itself. Whether it’s the power and performance of Android’s Ice Cream Sandwich operating system, the blazing fast speed of AT&T’s 4G LTE mobile broadband network, or its portable lightweight design, the Element has everything you need to stay connected anywhere you go.

Life-Proof

In life, accidents happen. Fortunately the Pantech Element was built to withstand life’s unexpected mishaps. Featuring durable construction and a water and splash proof design, the Element was made to stand up to whatever life throws at you.

Waterproof

This tablet isn’t afraid to get a little wet. While you can’t take it scuba diving, the Element does feature a waterproof design that allows it to be submerged in 1 meter of water for up to a half hour.

The Pantech Element is waterproof against incidental exposure to water when all ports (incl. USB and earphone ports) are tightly closed, but is NOT designed or intended for in water use. Waterproof based on IP57 rating.

Responsive Touchscreen

The Element comes equipped with a robust 8” capacitive touch TFT XGA (1024 x 768 pixels) display. It’s sensitive enough for delicate tasks like typing, yet powerful enough to provide an immersive gaming experience.

Two-way Camera

Mobile video chatting just got a whole lot easier. With a built-in two-way camera, the Element lets you see and talk over Wi-Fi to anyone in real time, all from the palm of your hand.

Goes Anywhere. Does Anything.

Want to watch movies by the pool? Enjoy reading the latest blockbuster while lounging at the beach? Do you need a powerful tablet that slips easily into your purse or briefcase? If so, the Element was built for you. With its compact lightweight design and durable construction, this tablet is ready for anything.

4G LTE Mobile Broadband Network

Slow downloads and sluggish web browsing are a thing of the past. Because the Element runs on AT&T’s lightning fast 4G LTE mobile broadband network, on demand entertainment, lag-free web browsing, and super fast downloads are always just a click away.

Pre-Loaded Apps

With tons of great apps already pre-loaded, the Element can help improve your productivity from day one. View and edit Microsoft Office documents with Mobile Office, share and sync content with other devices with Net Media, or use the Element’s e-gallery as a digital picture frame.

Key Features

  • Lifeproof - spillproof, waterproof
  • 4G LTE
  • Dual Cameras & HD Video
  • Capacitive Touchscreen w/ Haptic Feedback
  • Enhanced durability and mobility
  • DLNA enabled w/ HDMI output
  • Compact size and weight

Size & Weight

Height 8.36"
Width 6.12"
Depth 0.42"
Weight 16.57 oz.

Display

Display Size 8"
Resolution Vivid HD screen 1024x768 resolution (160ppi)

Operating System

Wireless Technology

Cellular Technology 4G LTE (AWS/700) HSPA+/UMTS (850/1900/2100MHz) GPRS/EDGE (850/900/1800/1900MHz)
Bluetooth

Messaging

Mobile Email

Web Apps

Web Browser
Preloaded Apps

Camera & Video

Camera Resolution 5 Megapixels
Zoom 4x Digital Zoom, Fixed Focus
Video Capture

Music & Multimedia

Video Player
Music Player

Battery

Battery Type 6,400 mAh Lithium Ion
User Talk Time Up to 12 hours

Memory & Processor

Format microSD card

Keyboard

Keyboard Capacitive Touchscreen

More

Albums Picasa online photo storage
HDMI HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United St

Press

Android Community Element Review

“You’ll feel each individual touch on a more personalized and accurate level”

CNET Element Review

“If you're looking for a seaworthy tablet, or even just a device that can handle being out in the rain, the Pantech Element may be just the thing. “

LetsTalk.com Element Review

“Go ahead and spill a drink on this tablet. The Element can take it.”

PC Magazine Element Review

“The Element feels tougher than the average tablet…well-constructed and solid.”

SlashGear Element Review

“This device is a lovely 8-inch tablet made to feel smooth in your hands… This is a high quality offer from Pantech on AT&T.”

Accessories

USB-Charger Cable

The micro-USB to USB Charging Data Cable connects your Pantech device to your Pantech wall charger for the best possible charging experience. The USB Charging Data Cable also allows you to transfer data files such as music, video, image, etc…between your Pantech device and a compatible PC via USB.

Wall Charger

Don’t risk a dead battery at the moment when you need your Pantech Element the most. By keeping the Pantech 2.0 Amp Wall Charger handy while at home or at the office, you can be sure that your tablet's battery life is topped off and you're ready to go at a moment's notice.

To order accessories for your Pantech Mobile device email pantech@finetw.com or call (469) 484-6610 9:00 AM – 6:00 PM CST Mon through Fri

Downloads

OPERATING SYSTEM

Upgrade to Ice Cream Sandwich OS

Requirements

  • 1 GHz or higher Pentium-compatible processor. At least 1 GB of RAM (memory)
  • Desktop/Laptop Computer Running Either Microsoft Windows XP (SP4 or later), 7, Vista, or XP.
  • Administrative Privileges Required To Download & Install Software Including Drivers.
  • High-speed Internet connection to download OS upgrade tool

FAQs

MOST POPULAR

Tutorials

TUTORIALS

TROUBLESHOOTING

MOST POPULAR

  • My device would not power on.

    My device would not power on.

    In case your device would not power on, please try any of the steps below: 

    1. Check if the battery is drained. Charge your battery for a few minutes then try power on again.
    2. Remove any debris or residue found on device or battery terminal with a soft and dry cloth. 
    3. Check if the battery is seated correctly on the device. 
    4. Press the Power button for at least 2 seconds to make sure you turn off the device. 
  • Where can I find the software information for my device, and can I self-upgrade?

    Where can I find the software information for my device, and can I self-upgrade?

    The latest software for your device is not available online. You can find your device software information in Menu > Settings > AT&T software update > Check for updates. If a new version is available for download, please update your device. 

    [Note] When downloading the software, we highly recommend you to connect to Wi-Fi network instead of using 3G network in order to fasten the download speed and avoid the heavy charges for using 3G data services. 

  • What is a hard reset and how can I do it?

    What is a hard reset and how can I do it?

    If your device has a problem not responding or slowing down, you may try a hard reset by removing and reinserting the battery. 

    If you would like to erase all data on your device, please do a Factory data reset. To do this, go to Settings. Tap Privacy > Factory data reset > Reset device > Erase everything. We recommend you back up your data before doing Factory data reset because it will delete your Google account information and all downloaded applications on your device including ringtones. However, factory data reset will not erase the data saved on the SIM card and microSD card. 

  • What kind of connections can I use to connect my device to a PC?

    What kind of connections can I use to connect my device to a PC?

    You can use a USB data cable to connect the Pantech device to your PC, or you can use Wi-Fi or Bluetooth if your PC is compatible.

  • Battery seems to drop really quickly. What can I do to conserve power?

    Battery seems to drop really quickly. What can I do to conserve power?

    Please make sure your battery is charged fully before use. Nevertheless, some features such as playing the media files, using camera or camcorder, running applications in the background, constantly syncing email and using Wi-Fi or Bluetooth, can drain the battery more quickly than usual. 

    Below suggestions would help conserve the power:

    1. Close all applications running in the background when not in use. 
    2. Close all applications before turning the display off. 
    3. Try not to use certain features for continuous time (camera, camcorder, email syncing, browser, etc.)
    4. Turn off Wi-Fi and Bluetooth when not in use. 
    5. Turn off the connection to GPS satellites when not in use. 
    6. Adjust to shorter delay time for the screen to automatically turn off.
    7. Lower the display brightness.
    8. Stay in the area of good signal coverage while using the device. 
    9. Always charge with the Pantech authorized AC charger. 
  • Files cannot be moved or saved onto microSD card of my device.

    Files cannot be moved or saved onto microSD card of my device.

    Please try any of the steps below:

    1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it on again and turn on your device. 
    2. Ensure the microSD card is not damaged. Memory cards formatted in other devices PC may not be recognized in your device.
    3. Make sure microSD card is mounted on your device. Go to Settings > SD card &  device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device. 
    4. Format microSD card before moving any files to it. Format is only enabled when microSD card is inserted in your device and unmounted.
    5. If the file size to move or save onto your microSD card is too big, it takes longer time. 
  • What is Pantech's PC Suite?

    What is Pantech's PC Suite?

    PC Suite enables communication between your device and compatible PC. Pantech PC Suite is the Windows based program that enables you to manage your device while connected to a compatible PC. For example, you can sync your outlook contacts with your phone's contacts using Pantech PC Suite.

  • I cannot hear and/or be heard from the other side.

    I cannot hear and/or be heard from the other side.

    If Mute icon is pressed during the call, you cannot hear or be heard from the other side. Please deactivate the Mute function.

  • Error messages appear when I plug my device into PC using USB data cable.

    Error messages appear when I plug my device into PC using USB data cable.

    Please download the compatible PC Suite with your Pantech Crossover and then connect to the PC:

    1. Go to www.pantechusa.com and find the compatible PC Suite for you model.
    2. Download and install the PC Suite and open it on your PC. 
    3. Connect your device to the PC with the USB data cable. 
    4. Wait until your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification. 
    5. When this is correctly intalled, your device will automatically open the Data Manager application and appear Connected. 
    6. You can now make the desired changes via PC Suite. 

    [Note] PC Suite for the Pantech Crossover works with Windows 2000 or XP family, Windows7 and Vista 32 bit. Your PC must have minimum 300MB of free disk space to install PC Suite. 

  • My device would not access to the internet.

    My device would not access to the internet.

    Check if Wi-Fi or 3G services are enabled in order to access the internet. These icons should be displayed on the top right side of your screen.

  • My device gets hot when in use.

    My device gets hot when in use.

    If your device is in use for prolonged periods of time (e.g. talking on the device, playing music or video, browsing the web, running applications or charging the battery), it may become warmer than when in standby mode. In most cases, this condition is normal and therefore not a failure of the device.

  • Touch screen is not responsive or responsive but not as I intended.

    Touch screen is not responsive or responsive but not as I intended.

    Please try any of the steps below if your device screen is not responsive:

    1. Check if the screen lock is set up. 
    2. If your device has a capacitative screen, tap it using finger tips. Touch pen does not work.
    3. If the screen or finger touching the screen is wet, it can cause a failure.
    4. Some applications make touch screen not responsive. 
    5. Protective film on touch screen may make touch screen less responsive.
    6. Your device may become slow, if you are running many applications at the same time. Pleae close all applications, go back to Home screen and try again. 
    7. Turn off your device, remove and insert the battery again. Turn the device on and check if the screen is responsive.
  • What is a SIM card?

    What is a SIM card?

    The SIM card is the Subscriber Identity Module card that you receive with your device upon activation. It contains your network registration information and PIN code. The SIM card is physically installed in your device and one of its primary functions is to identify your device uniquely - apart from all other devices on the carrier's network.

  • Camera does not take a picture and/or videos.

    Camera does not take a picture and/or videos.

    Please try any of the steps below, if your camera does not work:

    1. Make sure you have inserted and mounted microSD card onto your device. Camera only takes pictures with microSD card.
    2. Check if camera lens is dirty and clean the lens with a soft, dry cloth first. 
    3. Check if a seal is attached on the lens, please remove. 
    4. Take a picture in an area of adequate light and reamin still until the shutter sound is gone to avoid taking faded picture.
  • I was using the Android pattern lock and have forgotten the unlock pattern.

    I was using the Android pattern lock and have forgotten the unlock pattern.

    You are allowed to enter a pattern for five times and after that, you will be asked to wait for 30 seconds before you can try again. If you continuously enter the wrong pattern, your device will be permanently locked and only be unlocked with your Google account. In case you have forgotten the unlock pattern:

    If you cannot recall the unlock pattern and has the Google account set up on your device, tap OK > Forgot Pattern? on the bottom of your screen. Sign in with your Google account and create a new unlock pattern. If you know your Google account address, but have forgotten the its password, please visit http://www.gmail.com on a computer. From the Gmail login page, click on the Can't access your account? and follow the prompts to have Gmail send you a password change request link to your other email address. When you have received a new login information, use that information to unlock your device following steps above.

    If you cannot recall the unlock pattern and does not have the Google account set up on your device, there is no way to unlock the device. Please return your device to obtain repair or replacement service. Make sure to check with your carrier or Pantech technical support center if your device is eligible for warranty service. 

    [Note] Please try not to set up a complicated unlock pattern that is easy to forget. Your device will be still locked when restarted.

  • Keyboard and/or keypad is not working.

    Keyboard and/or keypad is not working.

    Some applications do not allow keyboard/keypad inputs. Try working keys in other screen, and if the problem does not go away, restart your device after disconnecting the battery.

  • My device has a weak Wi-Fi signal and fails to connect to a Wi-Fi network.

    My device has a weak Wi-Fi signal and fails to connect to a Wi-Fi network.

    Make sure you are in a Wi-Fi service area and covered with strong Wi-Fi signal. The number of bars in Wi-Fi icon shows the signal strength. 

    1. Try access the internet near the Wi-Fi access point (router).
    2. Visit the AT&T Wi-Fi Hot Spots saved at Bookmark in the web. Find the AT&T Wi-Fi Hotspot locations near your site. 

    If the problem is not solved, try any of the steps below:

    1. Check if Wi-Fi connection is turned on in Menu > Settings > Wireless & network settings. 
    2. Check if the password is correct. If a wrong password is configured, tap Forget network after selecting Remembered or Disabled network to remove configuration. After that, input the correct password and tap Connect again.
    3. Wi-Fi connection may fail by a possible radio interference with Bluetooth signal. Turn off Bluetooth and try connecting to Wi-Fi again. 
    4. The wireless network you are trying to connect may be configured for static IP addresses only. Check with the system administrator to obtain an IP address assignment. Once you have the information, go to Menu > Settings > Wireless & networks > Wi-Fi settings. Press Menu key > Advanced. Tap Use static IP and input the information. 
    5. Turn power off your AP (router) and the device. Turn on your AP first and wait for 1 minute before you turn on your device to re-connect to Wi-Fi. 
    6. Your AP (router) may require WPS connection. To do this, go to Settings > Wireless & networks > Wi-Fi settings > WPS connection. If you choose Button connection, press WPS button on your AP. If you choose PIN connection, enter PIN at your AP or system administrator web page. 

    [Note] If too many people are connected to one Wi-Fi network, your device may fail to access Wi-Fi due to congestion.

  • How long should it take to charge my battery?

    How long should it take to charge my battery?

    Charging time varies for each device. Charging time will also vary depending on the battery's voltage when charging is started. Generally speaking, for all batteries and all battery conditions, a full charge should be completed in less than 4 hours using the Pantech AC charging adaptor. If you are charging with a USB cable connected to a PC, the time to achieve a full charge may be longer. In either case, it will take longer than usual if you use the device while charging.

    [Note] If the battery level is 10% or below, charging with AC adaptor is highly recommended. For Tablets and Smart Phones which usually carry a high capacity battery, you should use the Pantech AC charging adaptor for the best possible performance.

  • Compass would not work correctly.

    Compass would not work correctly.

    When Compass does not work correctly, hold your device and draw a 8 for 5 times in a non-magnetic environment. Make sure to use only your wrist.

    [Note] There is no setting or application to adjust the digital compass sensor. While drawing 8, it will automatically make correction.

  • Applications are force closed down at once.

    Applications are force closed down at once.

    Applications may come to shut down altogether at once when you are running several applications simultaneously. This happens due to the memory capability of the device and is not a defect to be repaired or exchanged with new device. 

  • My device is frozen or locked-up. What can I do?

    My device is frozen or locked-up. What can I do?

    Try to power cycle your device using the normal on-off button or icon. If this doesn't work, you can force a hard reset by removing the battery, reinserting it, and turning the device on again. For devices with an internal battery which is not removable by the end user (e.g. Pantech P4100 Element tablet), please refer to the FAQs for your specific device.

  • My device does not read a microSD card installed in my device.

    My device does not read a microSD card installed in my device.

    If your device would not read the installed micorSD card, try any of the steps below:

    1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it on again and turn on your device. 
    2. Ensure the microSD card is not damaged. Memory cards formatted in other devices may not be recognized in your device. 
    3. Make sure microSD card is mounted on your device. Go to Settings > SD card &  device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device. 
    4. Try formatting microSD card. Format is only enabled when microSD card is inserted in your device and unmounted. 
    5. If your device is connected to PC, device cannot access microSD card for PC to read it. Disconnect your device from PC and then try again. 
  • I am not able to download PC Suite or it would not open correctly on my PC.

    I am not able to download PC Suite or it would not open correctly on my PC.

    In case the PC Suite is not working correctly on your PC:
    1. Make sure your device is disconnected from the PC first.
    2. Uninstall the PC Suite from your PC.
    3. Go to www.pantechusa.com and find the compatible PC Suite for your model.
    4. Download and re-install the PC Suite and open it on your PC.
    5. Connect your device to the PC with the USB data cable.
    6. Wait for your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification.
    7. When this is correctly installed, your device will automatically open the Data Manager application and appear Connected.
    8. You can now make the desired changes via PC Suite.

  • The camera image is faint, dark, too bright, grainy or fuzzy.

    The camera image is faint, dark, too bright, grainy or fuzzy.

    Please try any of the steps below accroding to your problem: 

    1. If a photo is too dark or too light, adjust the Exposure Setting by selecting the Exposure icon (that looks like a sun) and changing the brightness level.
    2. If the picture quality is grainy, adjust the Resolution Setting. 3 megapixel (2048x1536) images are optimal for best resolution. 
    3. If a picture is not in focus, select Auto Focus mode in Camera Settings. 
    4. Check if camera lens is dirty and clean the lens with a soft, dry cloth. 
  • My device appears to be connected to a Wi-Fi network, but cannot use the internet.

    My device appears to be connected to a Wi-Fi network, but cannot use the internet.

    Please try any of the steps below:

    1. Try a different URL or web page first. 
    2. Turn off Wi-Fi and try connecting to the network again. 
    3. Wi-Fi connection may fail by a possible radio interference with Bluetooth signal. Turn off Blueooth and try connecting to Wi-Fi again. 
    4. If you are connected to a commercial Wi-Fi hotspot, try renewing the hotspot's DHCP lease.
    5. Connection with your AP (router) may not be normal. Try reset your AP (router). Turn on your AP again and wait for 1 minute before you turn on your device to re-connect to Wi-Fi.
  • Display backlight turns off too soon.

    Display backlight turns off too soon.

    You can adjust backlight turn off time in Menu > Settings > Display.

  • I am not able to download PC Suite or it would not open correctly on my PC.

    I am not able to download PC Suite or it would not open correctly on my PC.

    In case the PC Suite is not working correctly on your PC:

    1. Make sure your device is disconnected to the PC first. 
    2. Uninstall the PC Suite from your PC. 
    3. Go to www.pantechusa.com and find the compatible PC Suite for you model.
    4. Download and re-install the PC Suite and open it on your PC. 
    5. Connect your device to the PC with the USB data cable. 
    6. Wait until your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification. 
    7. When this is correctly intalled, your device will automatically open the Data Manager application and appear Connected. 
    8. You can now make the desired changes via PC Suite. 
  • My device would not send and/or receive text messages.

    My device would not send and/or receive text messages.

    If your device memory is full, it cannot send and/or receive text message. Please delete any meessages currently in your inbox and outbox to enable messaging. 

    If the problem is not solved, please try any of the steps below: 

    1. Check if you are in call service area.
    2. Check if your device is set on Airplane mode. Undo it. 
    3. Check if the SIM card is inserted correctly. 
    4. Check if you have not blocked certain messages such as Advertisement or messages from Anonymous Sender in Messaging Settings. 

    [Note] Text messaging is the feature provided from your carrier. You may have to add this feature to your plan and make a payment. At times, it may be disabled due to the problem on the carrier's end.

  • Display backlight is too dark or bright.

    Display backlight is too dark or bright.

    You can adjust backlight brightness in Menu > Settings > Display.

  • My device is unable to pair with a Bluetooth device.

    My device is unable to pair with a Bluetooth device.

    If your device supports Bluetooth, your device has been basically tested and found to comply with the FCC and NAC. However, there is no gurantee that inteference will not occur in a paticualr installation. 

    In case Bluetooth connection is not functioning correctly, please try any of the steps below:

    1. Make sure Bluetooth is turned on your device.
    2. Check if the Bluetooth device you would like to pair is fully charged. 
    3. Make sure the Bluetooth device you are trying to pair is within 33 ft (10 meters) of your device. 
    4. Scan for devices first and attempt to pair when the device is found.
    5. Bluetooth connection may fail by a possible radio interference with Wi-Fi signal. Turn off Wi-Fi and try pairing with Bluetooth device again. 
    6. Bluetooth devices currently connected to other devices may not support pairing with your device. Turn off the connection of the other Bluetooth device first and try pairing it with your device.
  • My device is frozen or locked up. What can I do?

    My device is frozen or locked up. What can I do?

    Try to power cycle your device using the normal on-off button or icon. If this doesn't work, you can force a soft reset by removing the battery, reinserting it, and turning the device on again.

  • My device will not access the internet.

    My device will not access the internet.

    Check if 3G services are enabled in order to access the internet. These icons should be displayed on the top right side of your screen.

  • What kind of connections can I use to connect my device to a PC?

    What kind of connections can I use to connect my device to a PC?

    You can use a USB data cable to connect the Pantech device to your PC, or you can use Bluetooth if your PC is compatible.

  • Audio quality seems poor.

    Audio quality seems poor.

    Blocking the device part, where the internal antenna is embedded, may cause poor audio quality. Try not to attach a sticker or a protective film on the top of such part. Do not grab the device covering that part or touch it with finger or metal during the call. Please see where the internal antenna is embedded on your device from the user manual.

  • My device would not display attachments in MMS and/or emails.

    My device would not display attachments in MMS and/or emails.

    Please try any of the steps below and then send a test email: 

    1. Confirm your account's Username and Password in Incoming/Outgoing server settings. It may be due to Authentication error. 
    2. If the account is set up properly, but you cannot send an email through the email provider's server, change your Incoming and Outgoing settings in Account settings. Try sending an email with each Security type - SSL and SSL(Accept all certificates). 
    3. Turn off the Wi-Fi and try a test email using 3G. If Wi-Fi is already off, turn on and try it. 
    4. Try sending email using Gmail or other email account. It may be the problem of email service provider's end. 
    5. Turn off the device, turn it on again and try sending a test email.
  • I have downloaded an application and it does not open.

    I have downloaded an application and it does not open.

    Applications may contain internal errors and do not open on your device. You can contact the developer of that application to report the errors:

    1. Launch Market on your device and Search for the application name. 
    2. Scroll down to Developer Info. You will be able to send email to developer or visit developer website.
  • My device would not make and/or receive calls.

    My device would not make and/or receive calls.

    Make sure you are in the area with good cell signal. To ensure it, see the signal strength indicator on the top right of your device screen. 

    If the bar is full, then please try any of the steps below:

    1. Check if your device is set on Airplane mode. Undo it. 
    2. Check if the SIM card is inserted correctly. 
    3. After pressing the device number, make sure to press the dial icon.
    4. Make sure not to block the device part where the internal antenna is located. Please see where the internal antenna is embedded on your device from the user manual. 
  • Pictures stored on my microSD card are not viewable in Gallery.

    Pictures stored on my microSD card are not viewable in Gallery.

    To display pictures stored on your microSD card using Gallery, make sure your device is not mounted as a USB storage device. (On the Pantech Crossover, turn off USB storage by tapping the Notification bar on top of your screen.) When connected to a PC and PC is reading memory, your device cannot access microSD card.

  • Where can I find the software information for my device, and can I self-upgrade?

    Where can I find the software information for my device, and can I self-upgrade?

    The latest software for your device is not available online. You can find your device software information in Menu > Settings > AT&T software update > Check for updates. If a new version is available for download, please update your device.

  • Music player does not give out sound.

    Music player does not give out sound.

    Check if the Music Player is actually running and playing a file. Make sure your have not lowered the media volume to 0.

  • How long should it take to charge my battery?

    How long should it take to charge my battery?

    Charging time varies for each device. Charging time will also vary depending on the battery's voltage when charging is started. Generally speaking, for all batteries and all battery conditions, a full charge should be completed in less than 4 hours using the Pantech AC charging adaptor. If you are charging with a USB cable connected to a PC, the time to achieve a full charge may be longer. In either case, it will take longer than usual if you use the device while charging.
    [Note] If the battery level is 10% or below, charging with AC adaptor is highly recommended.

  • I cannot hear and/or be heard from the other side.

    I cannot hear and/or be heard from the other side.

    If Mute icon is pressed during the call, you cannot hear or be heard from the other side. Please deactivate the Mute function.

  • My device drops calls.

    My device drops calls.

    Your device could drop calls, if you are outside or far from the call service area. Please check the signal strength indicator on your device screen and move to the area with good coverage. 

    Blocking the device part where the internal antenna is located, such as adding an attachment on it, touching it by finger or metal during the call, grabbing the device covering that part, may also drop the call signal. Please see where the internal antenna is embedded on your device from the user manual. 

  • Error messages appear when I plug my device into PC using USB data cable.

    Error messages appear when I plug my device into PC using USB data cable.

    Please download the compatible PC Suite with your Pantech Breeze IV and then connect to the PC:
    1. Go to www.pantechusa.com and find the compatible PC Suite for you model.
    2. Download and install the PC Suite and open it on your PC.
    3. Connect your device to the PC with the USB data cable.
    4. Wait for your PC to automatically search for the New Hardware Port and install the driver for your device. This takes 10-30 seconds according to PC specification.
    5. When the software is correctly installed, your device will automatically open the Data Manager application and appear Connected.
    6. You can now make the desired changes via PC Suite.
    [Note] PC Suite for the Pantech Breeze IV works with Windows 2000 or XP family, Windows7, Windows 8,  and Vista 32 bit. Your PC must have minimum 300MB of free disk space to install PC Suite.

  • Files cannot be moved or saved onto microSD card of my device.

    Files cannot be moved or saved onto microSD card of my device.

    Please try any of the steps below:
    1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it in again and turn on your device.
    2. Ensure the microSD card is not damaged. Memory cards formatted in other devices PC may not be recognized in your device.
    3. Make sure microSD card is mounted on your device. Go to Settings > SD card &  device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device.
    4. Format microSD card before moving any files to it. Format is only enabled when microSD card is inserted in your device and unmounted.
    5. If the file size to move or save onto your microSD card is too big, it takes longer time.

  • My device gets hot when in use.

    My device gets hot when in use.

    If your device is in use for prolonged periods of time (e.g. talking on the device, playing music or video, browsing the web, running applications or charging the battery), it may become warmer than when in standby mode. In most cases, this condition is normal and therefore not a failure of the device.

  • Display does not go into landscape mode.

    Display does not go into landscape mode.

    Make sure you permit the screen to auto-rotate in Menu > Settings > Display. 

    [Note] Display does not rotate while on a call and if you are in Camera or S-Board application. 

  • External keys and/or Home button are slow to respond or not responsive at all.

    External keys and/or Home button are slow to respond or not responsive at all.

    If your external keys or Home button are slow to respond, it may be due to applications running in the background. Please close all applications, turn off your device, remove and reinsert the battery and turn on the device. If the failure continues after all, your device may be defective and requires a repair service. 

    If an indivisual key is not functional, that key may be defective. and require a repair service. 

  • My device has a poor GPS signal.

    My device has a poor GPS signal.

    The GPS signal reception may be interfered by obstacles such as bridges, forests, rainy, foggy or cloudy weather, tunnels, high-rise constructions, mountains, etc. It also cannot penetrate through solid and non-transparent objects. Please avoid these objects or area when connecting to GPS satellites. 

  • My device seems slow when navigating between different screens, and applications. What can I do?

    My device seems slow when navigating between different screens, and applications. What can I do?

    If your device seems slow, try any of the steps below to improve the speed:

    1. Adjust the Animation setting in Display settings by choosing No animations.
    2. Power cycle your device (turn it off, then on again) to free memory that may be lacking by applications running in the background. 
  • My device would not open or display a certain website.

    My device would not open or display a certain website.

    If the website size is too big or requires certain technical specifications, it may not be viewable in your device.

    [Note] The Pantech Crossover does not support Adobe Flash Player and thus, websites built on flash player are not displayed.

  • Camera does not take a picture and/or videos.

    Camera does not take a picture and/or videos.

    Please try any of the steps below, if your camera does not work:
    1. Make sure you have inserted and mounted microSD card onto your device.
    2. Check if camera lens is dirty and clean the lens with a soft, dry cloth first.
    3. Check if a seal is attached on the lens, please remove.
    4. Take a picture in an area of adequate light and reamin still until the shutter sound is gone to avoid taking faded picture.

  • The camera image is faint, dark, too bright, grainy or fuzzy.

    The camera image is faint, dark, too bright, grainy or fuzzy.

    Please try any of the steps below accroding to your problem:
    1. If a photo is too dark or too light, adjust the Exposure Setting by selecting the Exposure icon (that looks like a sun) and changing the brightness level.
    2. If the picture quality is grainy, adjust the Resolution Setting. 3 megapixel (2048x1536) images are optimal for best resolution.
    3. If a picture is not in focus, select Auto Focus mode in Camera Settings.
    4. Check if camera lens is dirty and clean the lens with a soft, dry cloth.

  • Display backlight turns off too soon.

    Display backlight turns off too soon.

    You can adjust backlight turn off time in Menu > Settings > Display.

  • My device is unable to pair with a Bluetooth device.

    My device is unable to pair with a Bluetooth device.

    If your device supports Bluetooth, your device has been basically tested and found to comply with the FCC and NAC. However, there is no gurantee that inteference will not occur.
    In case Bluetooth connection is not functioning correctly, please try any of the steps below:
    1. Make sure Bluetooth is turned on your device.
    2. Check if the Bluetooth device you would like to pair is fully charged.
    3. Make sure the Bluetooth device you are trying to pair is within 33 ft (10 meters) of your device.
    4. Scan for devices first and attempt to pair when the device is found.
    5. Bluetooth devices currently connected to other devices may not support pairing with your device. Turn off the connection of the other Bluetooth device first and try pairing it with your device.

  • My device would not make and/or receive calls.

    My device would not make and/or receive calls.

    Make sure you are in the area with good cell signal. To ensure it, see the signal strength indicator on the top right of your device screen.
    If the bar is full, then please try any of the steps below:
    1. Check if your device is set on Airplane mode. Undo it.
    2. Check if the SIM card is inserted correctly.
    3. After pressing the device number, make sure to press the dial icon.
    4. Make sure not to block the device part where the internal antenna is located. Please see where the internal antenna is embedded on your device from the user manual.

  • My device would not open or display a certain website.

    My device would not open or display a certain website.

    If the website size is too big or requires certain technical specifications, it may not be viewable in your device.

  • What is a SIM card?

    What is a SIM card?

    The SIM card is the Subscriber Identity Module card that you receive with your device upon activation. It contains your network registration information and PIN code. The SIM card is physically installed in your device and one of its primary functions is to identify your device uniquely - apart from all other devices on the carrier's network.

  • My device loses cell signal in an area with good coverage.

    My device loses cell signal in an area with good coverage.

    The signal strength indicator on your device screen may display fewer bars at times even when you are in the area of good coverage, but this does not mean that your device is picking up less signal than other devices because all devices are differently designed to display the cell signal. 

    Do not cover or damage the device part where the internal antenna is embedded. It may be obstructing the device from better reception. Please see where the internal antenna is embedded on your device from the user manual. 

  • My device would not send and/or receive email.

    My device would not send and/or receive email.

    Please try any of the steps below and then send a test email: 

    1. Confirm your account's Username and Password in Incoming/Outgoing server settings. It may be due to Authentication error. 
    2. If the account is set up properly, but you cannot send an email through the email provider's server, change your Incoming and Outgoing settings in Account settings. Try sending an email with each Security type - SSL and SSL(Accept all certificates). 
    3. Turn off the Wi-Fi and try a test email using 3G. If Wi-Fi is already off, turn on and try it. 
    4. Try sending email using Gmail or other email account. It may be the problem of email service provider's end. 
    5. Turn off the device, turn it on again and try sending a test email.
  • Applications are force closed down at once.

    Applications are force closed down at once.

    Applications may shut down altogether at once when you are running several applications simultaneously. This happens due to the memory capability of the device and is not a defect that needs to be repaired or exchanged with a new device.

  • Audio quality seems poor.

    Audio quality seems poor.

    Blocking the device part where the internal antenna is embedded may cause poor audio quality. Try not to attach a sticker or a protective film on the top of this part. Do not grab the device covering that part or touch it with your finger or metal during the call. Please review the user manual to locate the internal antenna.

  • Display backlight is too dark or bright.

    Display backlight is too dark or bright.

    You can adjust backlight brightness in Menu > Settings > Display.

  • External keys and/or Home button are slow to respond or not responsive at all.

    External keys and/or Home button are slow to respond or not responsive at all.

    If your external keys or Home button are slow to respond, it may be due to applications running in the background. Please close all applications, turn off your device, remove and reinsert the battery and turn on the device. If the failure continues , your device may be defective and require repair service.
    If an individual key is not functional, that key may be defective and require repair service.

  • Keyboard and/or keypad is not working.

    Keyboard and/or keypad is not working.

    Some applications do not allow keyboard/keypad inputs. Try using keys in other screens, and if the problem does not go away, restart your device after removing the battery.

  • Music player does not give out sound.

    Music player does not give out sound.

    Confirm that the Music Player is actually running and playing a file. Make sure your have not lowered the media volume to 0.

  • My device does not read a microSD card installed in my device.

    My device does not read a microSD card installed in my device.

    If your device does not read the installed microSD card, try any of the steps below:
    1. Check if microSD card is correctly inserted in your device. Turn off your device, pull out microSD card, put it in again and turn on your device.
    2. Ensure the microSD card is not damaged. Memory cards formatted in other devices may not be recognized in your device.
    3. Make sure microSD card is mounted on your device. Go to Settings > SD card &  device storage and check if Unmount SD card is highlighted or else tap Mount SD card after power cycling your device.
    4. Try formatting microSD card. Format is only enabled when microSD card is inserted in your device and unmounted.
    5. If your device is connected to PC, device cannot access microSD card for PC to read it. Disconnect your device from PC and then try again.

  • My device drops calls.

    My device drops calls.

    Your device could drop calls if you are outside or far from the call service area. Please check the signal strength indicator on your device screen and move to an area with good coverage.
    Blocking the device part where the internal antenna is located, such as adding an attachment on it, touching it with a finger or metal during the call, or grabbing the device covering that part may also drop the call signal. Please see where the internal antenna is embedded on your device by reviewing the user manual.

  • My device has a poor GPS signal.

    My device has a poor GPS signal.

    The GPS signal reception may be interfered by obstacles such as bridges, forests, rainy, foggy or cloudy weather, tunnels, high-rise constructions, mountains, etc. It also cannot penetrate through solid and non-transparent objects. Please avoid these objects or area when connecting to GPS satellites.

  • My device loses cell signal in an area with good coverage.

    My device loses cell signal in an area with good coverage.

    The signal strength indicator on your device screen may display fewer bars at times even when you are in the area of good coverage, but this does not mean that your device is picking up less signal than other devices because all devices are differently designed to display the cell signal.
    Do not cover or damage the device part where the internal antenna is embedded. It may be obstructing the device from better reception. Please see where the internal antenna is embedded on your device from the user manual.

  • My device seems slow when navigating between different widgets, screens, and applications. What can

    My device seems slow when navigating between different widgets, screens, and applications. What can

    If your device seems slow, try any of the steps below to improve the speed:
    1. Adjust the Animation setting in Display settings by choosing No animations.
    2. Power cycle your device (turn it off, then on again) to free memory that may be lacking by applications running in the background.

  • My device would not send and/or receive text messages.

    My device would not send and/or receive text messages.

    If your device memory is full, it cannot send and/or receive text messages. Please delete any messages currently in your inbox and outbox to enable messaging.
    If the problem is not solved, please try any of the steps below:
    1. Check if you are in coverage service area.
    2. Check if your device is set on Airplane mode. If so, turn off.
    3. Check if the SIM card is inserted correctly.
    4. Check that you have not blocked certain messages such as Advertisement or messages from Anonymous Sender in Messaging Settings.
    [Note] Text messaging is a feature provided from your carrier. You may have to add this feature to your plan and make a payment. At times, it may be disabled due to a problem on the carrier's end.

  • Pictures stored on my microSD card are not viewable in Gallery.

    Pictures stored on my microSD card are not viewable in Gallery.

    To display pictures stored on your microSD card using Gallery, make sure your device is not mounted as a USB storage device. When connected to a PC and PC is reading memory, your device cannot access microSD card.

  • My device would not send and/or receive email.

    My device would not send and/or receive email.

    Please try any of the steps below and then send a test email:
    1. Confirm your account's Username and Password in Incoming/Outgoing server settings. It may be due to Authentication error.
    2. If the account is set up properly, but you cannot send an email through the email provider's server, change your Incoming and Outgoing settings in Account settings. Try sending an email with each Security type - SSL and SSL(Accept all certificates).
    3. Try sending email using Gmail or other email account. It may be the problem of email service provider's end.
    4. Turn off the device, turn it on again and try sending a test email.